14 Dec Dialer Optimisation Results are in! – The results are strong..

The elanev Dialer Optimization Solution is now live in the US with some amazing results!

1. Circa 25% improvement to the RPC rate

• The client is able to exhaust their dialler queues quicker
• The client is able to meet their client SLAs easier as they penetrate their dialler queues more efficiently
• The client is able to reduce the volume of letters sent

2. Circa 35% more agent speak time is spent speaking with actual customers

• The client has effectively increased their call centre capacity by 35%
• Customers are contacted sooner in the collections placement
• Agents are achieving their targets and are more satisfied

It’s easy to implement, and you could be live within a week – Contact us.