14 Dec Dialer Optimisation Results are in! – The results are strong..
Posted at 14:34h in Uncategorized
The elanev Dialer Optimization Solution is now live in the US with some amazing results!
- Circa 25% improvement to the RPC rate
- The client is able to exhaust their dialler queues quicker
- The client is able to meet their client SLAs easier as they penetrate their dialler queues more efficiently
- The client is able to reduce the volume of letters sent
- Circa 35% more agent speak time is spent speaking with actual customers
- The client has effectively increased their call centre capacity by 35%
- Customers are contacted sooner in the collections placement
- Agents are achieving their targets and are more satisfied
It’s easy to implement, and you could be live within a week – Contact us.