Consumer contact

elanev Contact is a daily propensity for consumer contact and best time for contact score proven to increase consumer contact rates by c.15%.

  • Reduce the $ cost per right consumer contact
  • Engage with the right consumers sooner with reduced attempts
  • Contact as many consumers as you can with your current resources
  • Unrivaled performance: scores accounts new to your contact operation; the only solution to do this
  • US wide: applies to all accounts
  • Simple to apply: system of records / dialer agnostic
  • Omnichannel: apply to outbound, email, SMS, voice
  • Manage inbound volumes: when used with our ‘recommended channel’ score

Leading clients

In live deployments daily right party contact rates are 15% greater with elanev Contact than with those provided by a well-known predictive dialer deployed with a dedicated dialer manager.


elanev Engage supports our technology and data driven approach. We are able to contact consumers sooner and deliver an outcome to our clients earlier in the process

John, Director of Strategy and Transformation, Arvato Financial Solutions Limited. Arvato partnered with elanev to integrate elanev Engage scores into their collection strategies.

Easy to implement


No IT change required – we deploy using our secure software as a service (SaaS) approach.
Compliant – no need for you to share personal identifiable consumer information.
No extra cost – elanev Engage will increase your operational efficiency so you can reduce costs and increase profit

Pilot it now


Experience the significant business benefits of elanev Engage for yourself. Contact us to arrange for a no obligation month pilot. Our unique approach means that your right party contact rates will increase. You could be live within a week.

Frequently asked questions


What is elanev Engage? The three best times (hours) for account level consumer contact separated by your block time and accompanying propensity for contact, provided daily.

What data do you use? An inventory file; a simple daily extract from your system of records at the beginning of the day and a subsequent results file at the end of the day. No personal identifiable consumer information is required within either file. We append our elanev Engage data to your inventory file and return it prior to the start of your day’s contact operation.

How is it provided? All three files are simple text (CSV) files transferred using secure file transfer protocol (ftp).

How do you use the results file? Your results file contains the account level outcomes from that day’s contact operation. We use these outcomes to re-calibrate our AI to ensure best alignment to your portfolio.

Is it multi-channel? elanev Engage works on outbound dialing. When used in conjunction with our ‘recommended channel’ scores it can be applied to email, SMS and to influence inbound dialing volumes.

Do we need to change our existing campaign / strategies? No, elanev Engage is designed to support your existing strategies. Segment your accounts in accordance with your strategy but use the elanev Engage data to prioritize the optimal accounts for contact.

Our contact operation/dialer isn’t flexible, how do we align to your recommended times? We can provide you with a sorted file or a set of files segmented by time, so your dialer will attempt numbers at the optimal times.

We want to prioritize resolution / cures not just contact! elanev can also return propensity to pay / cure scores enabling campaigns to be optimized as per your strategic requirements. See elanev Propensity for more details of this product.