Financial resilience index

elanev Resilience is proven as a highly predictive financial resilience index which applies to all US consumers and is refreshed daily

  • Rapidly screen accounts for consumer financial resilience
  • Align consumers to the most appropriate treatment to reduce risks and costs

elanev Resilience is built from an extensive set of dynamic US financial indicators overlaid with daily outcomes. Outcomes include validated assessments of resilience made by trained agents against approved drills. This means it is more relevant and current than the alternatives.

Bureau data

Bureau / CRA data provides a measure of the credit commitments of credit active consumers. Our data includes measures of income, savings, equity or assets, mortgage/rental payments and other commitments in its assessment of financial resilience and applies to all consumers, credit active and inactive.

Debtor self-certification

Debtors can self-certify as financially vulnerable with organisations. Reliance is placed on the debtors’ own accuracy and honesty and motivation to promptly update the certification as their situation changes.

Leading clients


“elanev Resilience is the best-in-class. It is the only practical approach to independently verifying consumer resilience, and vulnerability. It benefits from a well-designed data layer and impressive update frequency”

Eleanor, Head of Governance, Metro Bank.

In live applications our award winning consumer financial resilience index identified 85% of known vulnerables within the top 10% of scores and that the highest 10% at risk 45% were vulnerable.

Easy to implement


No IT change required – we deploy using our secure software as a service (SaaS) approach.
Compliant – no need for you to share personal identifiable consumer information.
Save on OPEX – elanev Resilience will increase your operational efficiency so you can reduce costs, provisions and losses and increase profit.

Pilot it now


Experience the significant business benefits of elanev Resilience for yourself. Contact us to arrange for a no obligation pilot. You could be live within a week.

Frequently asked questions


What is elanev Resilience? elanev Resilience is an account level measure of consumer financial soundness.

How is elanev Resilience derived? elanev Resilience consists of a foundation data layer, an observed data layer and an analytics layer. An exhaustive set of dynamic US indicators including financial, socio-economic and geodemographic data forms our foundation layer. Over this we apply consented outcome data which includes validated up to date financial assessments, including vulnerability. Using the latest AI, the observed data is applied to the foundation layer to provide the elanev Resilience measure. elanev Resilience is updated daily.

Are the vulnerability assessments made on a sound basis? Yes, the vulnerability assessments within the consented outcome data are performed using standard drills.

Regulators have identified four key characteristics that they believe signal potential consumer vulnerability. Does elanev Resilience cover them? Short answer: We capture all the financial characteristics; we are the only approach to assessing consumer vulnerability that does.

….and the long answer? As you know the characteristics are:
1. Limited financial resilience;

2. Low financial capability;
3. Suffering a recent life event;
4. Suffering health-related problems;

Characteristics 1 and 2 are present within the foundation data and the observed data. Characteristic 3, is present in both data layers when financial, socio-economic or geodemographic, e.g. redundancy. When non socio-economic, characteristic 3 is present in the observed layer. As elanev Resilience is a measure of financial soundness, we deliberately do not capture or store characteristic 4. That said, the effects of COVID-19 and other geodemographic health issues will also be present within the foundation layer.

What data do need us to provide? An inventory file; a simple daily extract from your system of records, for example, at the beginning of the day. No personal identifiable consumer information is required within the file. We append our elanev Resilience score to your inventory file and return it prior to the start of your day’s operation.

How is this data transferred? Both files are simple text (CSV) files transferred using secure file transfer protocol (ftp).