CUSTOMER CONTACT
• Contact the right consumers sooner, reduced attempts
• Reduce $ cost per contact and save OPEX
Dialer Optimization
Case study
Apply to email, SMS, voice blasts and outbound. When used with our ‘recommended channel’ scores will help you manage inbound volumes as well. In live US deployments daily right party contact rates are 15% greater with elanev Contact than with those provided by a well-known predictive dialer deployed with a dedicated dialer manager. elanev Contact includes the propensity of contacting the account holder and the 3 best times each day for contact.
For more details see our new customer contact product page.